As part of Huawei’s global strategy and expansion plans in developing and strengthening the after sales services in Egypt, Huawei Consumer Business Group has launched its first Customer Service Center Africa. The Customer service Center will be inaugurated by Huawei’s global service president, Tracy Guo.
Customer service and customer experience is an integral part of Huawei device ownership. Understanding and embracing this, Huawei is keen to expand its strategies to give customers the best possible experience, free of hassle and confusion, adding resourceful benefits.
The new service Center goes beyond providing quality aftersales service, but will also act as a direct two-way communication channel between customers and the brand. Customer feedback is important for the brand in the long run in order to continue to improve and enhance its products and services. In the future, Huawei will launch more service patterns to their consumers via the Customer Service Center such as post service initiatives and a one hour quick repair option.
Tracy Guo, Huawei’s Global delivery & service Director stated: Launching a new lineage of high quality services to our esteemed customers has always been something we aim to achieve. Launching our Center in Egypt re-affirms our trust and confidence in the Egyptian market, and directly reflects on the group’s overall strategy to expand its investments in Egypt in the upcoming period.
She also added: By the end of 2016, we aim to open around six to eight retail stores, increasing our market share and brand awareness. As we look ahead into the future, our key priorities will be to further build our brands, strengthen our partnerships with key stakeholders, delivering an outstanding customer experience and achieve unprecedented business results.
Huawei plans to gradually improve their voice mail, online customer service, customer care and other business content. In line with the new Customer Service Center, the diversification of their newly inaugurated Contact Center, will help understand Huawei customer’s concerns ad respond promptly to resolve their issues.
Huawei strives to advance and strengthen their expansion strategy and commitment to best serve their customers’ needs, through utilizing relevant resources and constantly adopting innovative solutions.