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Sunday 16 - Dec - 2018

For the first time in Egypt, Jumia and Fawry announce the launch of “Cash refund” service through 90,000 sales points

Sunday 16 - Dec - 2018

Continuing the joint cooperation between Jumia.com, the leading e-commerce company and Fawry, a “pioneering Electronic Payment Platform” / leading company in e-payment platform, which has recently begun to collect order payments from customers through Fawry outlets which are found all over Egypt. Jumia has announced that the cooperation has extended to include delivering refund for returned products all over the day.
Jumia has recently contracted with Fawry to collect orders payments from customers through fawry sales points, and this action was a step to facilitate and accelerate the communication between Jumia and its customers all over Egypt, as through Fawry the Customers can pay the order amount or receive the refund in case of returns as it is considered the latest ways to get the refund either through FAWRY agent or post offices. Jumia seeks to develop its working system and to rely on a modern technical means in order to transform into a non- cash community and to decrease the lean on cash through the electronic means.
This contract is considered the first of its kind in the Egyptian market and has been developed in order to make payments easier and reduce periods taken for payment and refund by the customers in accordance with the rules of the consumer protection which are applicable in the market. As the customer can manage all his financial transactions in no time and easily, either payment or refund, through 90,000 Fawry points found all over Egypt.
Fawry has aimed at expanding all over the governorate and get closer to customers by creating new payment methods to facilitate the payment process through electronic means as it is considered the safest way for most of customers.
Jumia offers a wide range of payment methods for its customers either through Fawry or cash on delivery or pre-paid on the website.
Hisham Safwat, Jumia’s CEO, has stressed:” the company is considered a trusted platform for all Egyptians which encouraged us to extend the cooperation base with Fawry to provide the customers with a new and easy payment and refund methods as Jumia keens on providing the best services in the market”.
Mohamed okasha, the managing director for Fawry, declared: “Fawry always seeks to develop its relation with its customers by providing innovative solution for shopping and paying through various payment channels on online payment platforms to provide the best services in the Egyptian market. He added “the relation between Jumia and fawry is a strategic relation and its aim is to facilitate shopping process in Egypt by introducing the latest possible means for the convenience of the shopper.”
It is worth mentioning that fawry sales points reached 90,000 and it is expected to reach 100,000 sales points by the end of the year.