Jumia implements “Contactless” Delivery and “Cashless” Payments in response to the COVID-19 in Egypt and Africa


The delivery and payment methods of the e-commerce platform ensures safer transactions for riders and consumers


: Africa’s leading eCommerce platform Jumia has announced the implementation of ‘contactless’ delivery for prepaid packages on the platform. The company is taking additional measures to keep consumers, delivery agents and partners safe in the wake of the COVID-19 outbreak. 

To drive the initiative, the ‘contactless safe delivery’ option has been implemented on JumiaPay, the payment platform. This enables consumers to make prepaid payments for products online and get it delivered without a direct body contact or cash exchange with the delivery agent.

 “The health and safety of our customers and delivery agents is our absolute priority. We

are uniquely positioned to step up and be part of Africa’s response strategy in this

challenging time. We have implemented a “Contactless” delivery option, which eliminates

any possibility of physical contact. Convenience, social distancing and cashless measures

are woven into one solution to combat the current situation.”  said Apoorva Kumar, SVP

Logistics at Jumia.

Jumia’s delivery agents have been trained to enforce necessary standards during delivery.

They are instructed to call or text when they arrive at the customer’s place and drop off the

package at their doorstep, then step back to the safe distance limit and will wait for the

customer to take the package before leaving.

Consumers are strongly encouraged to pay “cashless” on Jumia through JumiaPay. This will

ensure less physical cash coming into contact with delivery riders and the wider population and will in turn help reduce the risk of coronavirus transmission.

Jumia “Contactless” delivery payment option is available on all JumiaPay/ Prepaid

Packages and all cashless delivery options that are contactless.

 Eng. Hisham Safwat, CEO of Jumia Egypt confirmed that “Whether we are at the level of

state institutions, private sector or individuals, we all need to unite efforts to limit the spread of the virus to return to normal life asap.  

In additional to following all safety and health measures and increasing awareness, I am

proud that Jumia today is prioritizing essential goods and products while offering

contactless and cashless delivery options via the JumiaPay platform among customers to

reduce cash use, which may be a factor in the spread of the virus.

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