In the presence of His Excellency Dr. Amr Talaat, Minister of Communications and Information Technologies, Dell Technologies celebrated the 10th anniversary of the launch of the Center of Excellence (COE) in Egypt. This Center serves as a hub for technology investments in the region and continues to play a key role in enabling Egypt towards becoming a digital economy of the future. Dell Technologies’ COE commenced its operations in 2009 and consists of an expert network of resources, who bring their knowledge and expertise in enabling the Middle East to become a globally competitive region by showcasing world class technologies that help customers accelerate their digital transformation journeys.
Since its launch, the COE has also employed hundreds of engineers to serve markets across the Middle East, Africa, Europe, America, and Asia in over 14 languages, taking advantage of the unique opportunities provided by Egypt as a leading center for technology innovation and services. The COE also plays a key role in providing technical support and consulting services, while working on research and product innovation that is in line with Dell Technologies global commitment to transform IT and help customers build their digital future. As a result, the COE has been successful in receiving patents and is a leading provider of services across project management, logistics, content management, technical support and pre-sales and post-sales.
In addition, the COE leads several initiatives around bridging the digital divide in Egypt with youth skills development training programs and partnerships with academic institutions that aim to give young talent the ability to be part of the workforce of the future.
Mohammed Amin, Senior Vice-President, Middle East, Russia, Africa and Turkey (MERAT) at Dell Technologies
We are honored and proud to be celebrating the 10th anniversary of the Center of Excellence in Egypt. We chose Egypt due to its strategic location and diversified economy, that has led to the COE becoming a model and hub for the delivery of innovative, high-quality solutions and support services to our customers across the region. We also have an exceptional team of talented people who provide services to our customers on a 24-hour basis and have been recognized for their commitment and operational excellence by being rated as the top performing team with the highest customer satisfaction results globally. I would also like to thank the Egyptian government and the Ministry of Information and Communications Technology for their ongoing support and commitment to leading Egypt towards becoming a digital economy of the future.
Magued Mahmoud, Vice President and General Manager, Egypt Center of Excellence at Dell Technologies
I am very proud of the success we have achieved and the positive impact we have made in the ICT industry through the COE, which is a true reflection of our ambition to harness technology to drive human progress. I would also like to thank every member of staff for their energy, dedication and commitment to innovation that has earned the COE its reputation of being a leading hub for technology innovation. Together with our customers, partners and stakeholders who have also has contributed to our success in the last 10 years, we will continue to achieve greater results.
In line with the government’s strategy that aims to work closely with the private sector to support the country’s economic agenda, Dell Technologies is committed to investing in Egypt by recruiting real talent and providing end-to-end solutions to all its customers.