التكنولوجيا وأخبارها بوابة مصر لأخبار تكنولوجيا المعلومات والإتصالات
The National Telecommunications Regulatory Authority of Egypt (NTRA)
launched an awareness campaign for the people of determination in Sign Language in
order to raise awareness of their rights during the different phases of service
availing, and to introduce the services provided to them by NTRA. This step comes
in line with the recommendations made by NTRA User Rights Protection Committee,
and NTRA’s role to raise the people of determination’s level of awareness of their rights.
It also comes in consolidation with their rights to receive all telecom services
available in Egypt’s market and confirms NTRA ‘s policy to quickly integrate the people
of determination into the process of digital transformation and enable them to have an
easy access to telecom and internet services, being a part and parcel of the Egyptian society.
The activities of the awareness campaign launched by NTRA will continue until the end
of this year, coinciding with the International Day of People of Determination, on the third
of December. They will include a detailed explanation of services through a series of
Sign Language videos about the most important services that people of
determination can benefit from, such as, the service of receiving and resolving
complaints in Sign Language, that can be made via video calls on NTRA’s website
https://tra.gov.eg, through which complaints are received, followed-up and resolved.
The campaign also clarifies other channels through which service could be obtained,
like My Numbers on NTRA’s interactive app, My NTRA, where the number of the lines
registered in the user’s name can be identified along with their count without the
need to physically visit the operator’s outlet. Furthermore, other services include
Operators’ POS where it’s possible to identify the location and address of the
official sales outlets for mobile operators in Egypt’s market.
Among the services explained is also Quality Map that introduces to users the
best operators in terms of voice and data transfer services within areas specified by
users on the interactive map, as well as the Unified Code service *155#, through which it
is possible to inquire about or cancel entertainment services.
Services also include Mobile Money on My NTRA where mobile wallets registered in the
user’s name within the database of the 4 mobile operators in Egypt’s market as well
as banks can be identified, and cancelled upon wish.
My NTRA also provides Speed Testing Service, which enables users to test and
measure the speed of internet services connected to the mobile phone, whether
through Wi-Fi or mobile internet. These all come in addition to awareness videos made
in Sign Language to inform users of their rights during the three phases of obtaining services: “Subscription, usage and billing.”
Moreover, this campaign adds to a series of initiatives launched by NTRA to empower
people of determination and ensure they have an easy access to telecom services.
Such initiatives include providing a mobile line for people of determination with a 50%-
discount on monthly packages, entailing voice and internet services provided by
licensed mobile operators in Egypt’s market. NTRA also directed telecom operators in
Egypt’s market to give priority to the people of determination while carrying out
transactions in telecom branches without waiting, while operators were also instructed
by NTRA to prepare their branches in accordance with the Egyptian Engineering Code to suit their needs.
It’s worth noting that the series of awareness videos will be published consecutively and periodically on NTRA’s
